Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
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Safety recall notices and repair campaigns registered for the 2013 Ford C-Max in Canada.
On certain vehicles, the shift cable may detach from the transmission. This could cause the transmission not to shift gears when the shifter is moved. As a result, the transmission could be in a different gear than the gear shifter indicates. If a driver attempts to exit the vehicle while the transmission is not in Park, and the parking brake is not applied, the vehicle could move suddenly.
Sudden and unexpected movement of the vehicle could increase the risk of a crash.
Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the transmission shifter cable bushing and install a protective service cap. Ford advises that you should apply the parking brake each time the vehicle is parked.
Certain plug-in hybrid and electric vehicles were supplied with a 120V convenience charge cord that may be susceptible to overheating if there is a poor connection at the electrical outlet. This could result in increased cord temperatures, melting, and an increased risk of fire causing injury and/or damage to property. Correction: Dealers will replace the factory supplied 120V convenience cord with the latest version of the cord that includes thermal protection.
A failure of this component (electrical) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, the pawl spring tab in the side door latch could break. This condition typically will prevent the door from latching. In certain situations where the door is able to be closed, the door may be partially latched and could unlatch while driving. This could increase the risk of injury to a vehicle occupant seated next to the door, or result in damage to property. Correction: If a door will not latch, dealers will replace all four door latches with a more robust part. Note: A door that is partially latched can cause the courtesy light to remain on, set a door ajar message in the instrument cluster and sound a door ajar chime to alert the driver that there is a door latch problem.
A failure of this component (structure) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, sealant applied to the restraints control module could fail, allowing moisture to enter the module circuit board. This could cause corrosion to form, which will illuminate the airbag warning light and could affect restraint system function, potentially disabling airbags or other safety systems. This could increase the risk of injury to vehicle occupants in a crash where airbag deployment is warranted. Correction: Dealers will replace the restraints control module.
A failure of this component (seats and restraints) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, due to a defect in the restraint control module programming, deployment of the side curtain airbags may be delayed in certain rollover circumstances, which could increase the risk of injury to vehicle occupants. Correction: Dealers will reprogram the restraint control module.
A failure of this component (airbag) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Certain vehicles may fail to comply with the requirements of Canada Motor Vehicle Safety Standard 207 – Anchorage of Seats. The front driver and passenger seatback recliner mechanism may separate from the seatback frame due to improper welding. If this were to occur, the seatback could become noisy, loose or begin leaning and could fail to meet the strength requirements of the standard. This could increase the risk of injury in a crash. Correction: Dealers will replace the seatback assemblies.
A failure of this component (seats and restraints) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard 114 - Theft Protection and Rollaway Prevention. No audible chime is provided when the door is opened and the electronic key code remains in the ignition. This could increase the risk of injury and/or damage to property. Correction: Dealers will update vehicle software.
A failure of this component (electrical) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, the left rear door child lock may not engage when the operator uses normal turning force to activate the child lock, and the operator may incorrectly believe the child lock is engaged. Without the child lock engaged, the door can be opened using the inside door handle. This condition could potentially increase the risk of injury to an unrestrained child. Correction: Dealers will inspect the door latch and replace if necessary.
A failure of this component (structure) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
Explore safety recall records by model year.