Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
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Safety recall notices and repair campaigns registered for the 2012 Ford F-550 in Canada.
This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act.
Glass that breaks in to large pieces could create a risk of injury.
The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Certain ambulance or fire package vehicles with 6.7L diesel engines may experience a "stop safety now" warning message and 5 audible chimes if an Exhaust Gas Temperature (EGT) sensor fault is detected. Engine torque would be gradually reduced by 70 percent over a period of 45 seconds to a power-reduced level that is maintained. During this time, there would be no effect on steering, braking, lighting, electrical, or restraint systems, allowing the operator to maneuver the vehicle to a safe location. Such an occurrence could also result in an engine shut down and subsequent inability to quickly restart the vehicle. If this condition were to occur when an ambulance or fire engine vehicle was transporting a patient or providing medical assistance, it could delay medical treatment and increase the risk of injury to the patient. Correction: Dealers will reprogram the Powertrain Control Module with updated software.
A failure of this component (engine) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Certain ambulance package vehicles with 6.7L diesel engines may experience a "stop safety now" warning message and 5 audible chimes while the vehicles gradually loses power, eventually resulting in the engine stalling when speed falls below 5 km/h. If this were to occur while the ambulance is transporting a patient, engine shutdown with no ability to restart could interfere with patient care and increase the risk of injury to the patient. Correction: Dealers will replace the exhaust gas temperature (EGT) sensor located downstream of the diesel particulate filter (DPF).
A failure of this component (engine) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
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