Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
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Safety recall notices and repair campaigns registered for the 2021 Ford Mustang Mach-E in Canada.
On certain vehicles, the differential pinion shaft could break and cause a loss of power to the wheels. This could also cause the vehicle to move when the transmission is in Park, if the parking brake is not used. Note: This recall only affects rear-wheel drive models.
A loss of power to the wheels could increase the risk of a crash. Additionally, a parked vehicle that moves suddenly could create the risk of an injury or a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to repair or replace the rear differential assembly, as necessary.
Under certain conditions, the electronic door latches could stay locked after the driver and/or front passenger exit the vehicle. As a result, you may not be able to open the doors from the outside, or an occupant that's unable to use the inside door handle(s) may not be able to exit the vehicle on their own.
Doors that can't be opened from the outside could delay emergency responders from entering the vehicle. This could also slow certain occupants from exiting the vehicle in an emergency. Both issues could increase the risk of injury.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module (PCM) and secondary on-board diagnostic control module (SOBDMC) software.
On certain vehicles, a software problem could cause the rearview camera image not to display or to freeze when the transmission is shifted into reverse.
A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the SYNC software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
On certain vehicles, the recall repairs completed by a Ford dealer during recall 22S41 (Transport Canada recall no. 2022-308) may not have been done correctly. As a result, a second repair is required. Under certain conditions, the main contactors for the high-voltage battery could overheat. If this happens, there could be a sudden loss of power to the wheels.
A loss of power to the wheels could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the secondary on-board diagnostic control module (SOBDCM) and battery energy control module (BECM) software.
On certain vehicles, the software update completed by a Ford dealer during recall 22S41 (Transport Canada recall number 2022-308) may not be effective. As a result, a second repair is required. Under certain conditions, the main contactors for the high-voltage battery could overheat. If this happens, there could be a sudden loss of power to the wheels. Note: This recall only affects vehicles with the extended range battery package.
A loss of power to the wheels could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the high-voltage battery junction box.
Under certain conditions, the main contactors for the high-voltage battery could overheat. If this happens, there could be a sudden loss of power to the wheels.
A loss of power to the wheels could increase the risk of a crash.
Ford will notify owners by mail and send a wireless over-the-air software update to each vehicle. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.
On certain vehicles, the rear seat belt buckles could detach from the floor in a crash.
A seat belt that detaches in a crash could create an increased risk of injury.
Ford will notify owners by mail and instruct you to take your vehicle to a dealer to repair the rear seat belt buckle attachments.
On certain vehicles, the windshield may not be properly attached. As a result, the glass can become loose and could separate from the vehicle in a crash.
A windshield that detaches in a crash could create an increased risk of injury.
Ford will notify owners by mail and instruct you to take your vehicle to a dealer to remove and reinstall the windshield.
On certain vehicles, the glass panel of the panoramic roof may not be properly attached. Over time, the glass could become loose and separate from the vehicle.
A glass roof panel that detaches from the vehicle could create a road hazard for others and increase the risk of a crash.
Ford will notify owners by mail and instruct you to take your vehicle to a Ford dealer to clean and install additional adhesive to the panoramic roof glass.
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
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