Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2022 Keystone Alpine in Canada.
On certain RV trailers, the foot pad for the hydraulic leveling jack may become loose and detach from the vehicle while towing.
A foot pad that detaches from the trailer could create a road hazard for others and increase the risk of a crash.
Keystone will notify owners by mail and instruct you to take your RV trailer to a dealer to inspect and, if necessary, tighten the leveling jack foot pad.
On certain RV trailers, the wire connections for the shore power inlet may not have been tightened properly. As a result, the connections could loosen and cause a short circuit or electrical arcing (sparks).
A short circuit or electrical arcing could create the risk of a fire.
Keystone will notify owners by mail and instruct you to take your trailer to a dealer to tighten the wire connections for the shore power inlet. If the connections can't be tightened, the shore power inlet will be replaced.
On certain RV trailers, the wiring for the solar controller may not have been installed correctly. Under certain conditions, this could cause the 12 V DC electrical system not to work properly (including the carbon monoxide and propane gas detector). If this happens, you would not be alerted if there was a buildup of propane gas and/or carbon monoxide inside the trailer. Note: This recall affects trailers with a SolarFlex 200 or 400i system.
A buildup of propane gas inside the trailer could create the risk of an explosion or fire. A buildup of carbon monoxide could result in carbon monoxide poisoning.
Keystone will notify owners by mail and give you directions for how to use the VictronConnect app to check the battery voltage. This can help you ensure that the wiring for the solar controller is connected correctly. If it is not, they will ask you to bring your trailer to a dealer to correct the wiring. If the VictronConnect app shows that the battery voltage is over 14.4 V, you should disconnect the battery from the solar power and take the trailer to a dealer for service.
On certain RV trailers, the exterior collapsible ladder may not be properly attached to the rear wall. As a result, the ladder could separate if you use it.
A ladder that detaches could create a risk of injury.
Keystone RV will contact owners by mail and instruct you to bring your RV trailer to a dealer to re-install the exterior ladder. To minimize the safety risk, Keystone recommends that you should not use the ladder until the recall repairs have been completed.
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