Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
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Safety recall notices and repair campaigns registered for the 2019 Mci J3500 in Canada.
On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements of Canadian regulations.
An incorrect window glass could reduce visibility and increase the risk of a crash.
Motor Coach Industries (MCI) will notify owners by mail and provide you with instructions for how to replace the lower glass panel. Alternatively, you may schedule an appointment to have the lower glass panel replaced at an authorized MCI service center.
On certain buses, a circuit board for the main distribution panel (MDP) located in the battery compartment may fail. If this happens, the circuit board could overheat and cause a sudden vehicle shutdown.
A circuit board that overheats could create the risk of a fire. A sudden loss of engine power could increase the risk of a crash.
Motor Coach Industries (MCI) will notify owners by mail instruct you to take your bus to an authorized repair facility to replace the main distribution panel (MDP) with a new part that has a main disconnect and circuit breaker assembly. To reduce the safety risk, MCI recommends that you should inspect the condition of the MDP circuit board every 9600 km (6000 miles) until this recall is completed.
On certain buses, the brake hoses may be routed incorrectly and could become damaged or fail. If this happens, air could leak from the hose and cause a delay in the front brakes activating. This would reduce braking performance.
Reduced brake performance can cause extended stopping distances and increase the risk of a crash.
Motor Coach Industries (MCI) will notify owners by mail and instruct you to inspect the brake hoses. MCI will supply replacement parts and advise owners to replace any hoses that are leaking or damaged.
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
Explore safety recall records by model year.