Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
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Safety recall notices and repair campaigns registered for the 2011 Mci J4500 in Canada.
On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements of Canadian regulations.
An incorrect window glass could reduce visibility and increase the risk of a crash.
Motor Coach Industries (MCI) will notify owners by mail and provide you with instructions for how to replace the lower glass panel. Alternatively, you may schedule an appointment to have the lower glass panel replaced at an authorized MCI service center.
Certain buses built with a rear tag-axle steering system may exhibit a steering lock-up at highway speed.
This problem could cause a sudden loss of steering control that could create the risk of a crash.
A final repair has not yet been determined. The cause of this problem is under investigation. In the interim, the company will notify owners by mail and advise them to immediately verify that the rear tag-axle caster adjustment is within specification.
On certain coaches, the transom windows (the rear-most side glass panels) may have been inadequately bonded during the vehicle assembly process and, as a result, could detach from the vehicle. A window separating from the vehicle could strike another vehicle, a stationary object, or a bystander, causing property damage and/or personal injury. Correction: Authorized service facilities will install mechanical retention clips to the transom windows.
A failure of this component (visual system) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, specific operating conditions (such as tight, successive, highly banked curves in opposite directions), could trigger unintended Electronic Stability Control (ESC) system intervention. As a result, the ESC may unnecessarily apply one of the front brakes in order to correct the perceived oversteer condition. This may cause the vehicle to deviate from the intended path, thereby increasing the risk of a crash causing property damage and/or personal injury. Correction: Dealers will replace the ESC module.
A failure of this component (other) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain coaches, an incorrect fuse (15 amp) may have been installed, during vehicle assembly, in the inline fuse holder for the windshield wiper motor. This could allow the wiper motor fuse to open under a heavy load created by other accessories connected to the electrical stud block. Loss of windshield wiping capability, should it occur during a rainy/snowy day, may compromise the driver's ability to see the road and its users, which could result in a crash causing property damage and/or personal injury. Correction: Dealers will replace the 15 amp fuse with a 30 amp fuse.
A failure of this component (visual system) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain coaches, the wiper motor may have been incorrectly installed during vehicle assembly. The wiper motor may have been connected to a circuit protected by a 7.5A fuse instead of one with a 30A fuse. Under a heavy load such as high winds, heavy rain, snow, or a dry windshield, the wipers may fail. Loss of windshield wiping capability, should it occur during a rainy/snowy day, may compromise the driver's ability to see the road and its users, which could result in a crash causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, rework the incorrectly installed wiring.
A failure of this component (electrical) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Certain vehicles were equipped with a DOGA brand windshield wiper motor that may fail to operate properly while the wiper system is functioning. The windshield wipers may operate intermittently, operate at a single speed, or stop completely. A faulty windshield wiper motor may reduce the driver's visibility and increases the risk of a crash causing property damage, personal injury or death. Correction: Dealers will replace the wiper motor assembly.
A failure of this component (electrical) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
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