Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2020 Mercedes-Benz B Class in Canada.
On certain vehicles, the power steering control unit may corrode. If this happens, moisture could enter the control unit and cause it to fail. This could cause a loss of power steering assist. Note: This is an expansion of Mercedes-Benz recall 4694202 (Transport Canada Recall No. 2020-617). This recall only affects vehicles that were originally sold or ever registered in areas of heavy road salt usage (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador).
A loss of power steering assist would result in a sudden increase in steering effort, especially at low vehicle speeds. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the power steering control unit.
On certain vehicles, the universal joint connection on the steering shaft could loosen over time. As a result, there could be noise or a change in steering feel. If a driver continues to operate the vehicle, the bearing could separate from the universal joint and cause a loss of steering control.
A loss of steering could create the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the steering shaft. It will be replaced, if necessary.
On certain vehicles equipped with the emergency calling (eCall) system, the communications module may temporarily lose power during a crash. If this happens, the wrong vehicle location may be transmitted through the eCall system. This could cause emergency responders to be sent to the wrong location.
If the eCall system sends out the wrong location after a crash, there could be a delay in response from emergency services.
Mercedes-Benz will notify owners by mail and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the head unit software.
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