Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
Switch to another Mercedes-Benz C Class model year.
Safety recall notices and repair campaigns registered for the 2011 Mercedes-Benz C Class in Canada.
On certain vehicles, an incorrect passenger-front airbag may have been installed during a previous repair. As a result, the airbag may not inflate properly in a crash.
An airbag that does not inflate properly can increase the risk of injury in a crash.
Mercedes-Benz will notify owners by mail and instruct you to bring your vehicle to a dealer to replace the passenger-front airbag.
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the passenger frontal airbag module. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
A failure of this component (airbag) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles originally sold or currently registered in areas of heavy road salt usage during winter months (Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the bolts that attach the electric power steering assist motor to the steering gear housing may corrode and break. This could cause a loss of power steering assist. The resulting increase in steering effort could create the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the mounting bolts and apply a corrosion protection coating to the gear housing and bolts. If the bolts bolt cannot be removed, a replacement steering gear will be installed.
A failure of this component (steering) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, an update provided between de 3rd and 5th of December 2016 to the vehicle control unit may have been incorrectly applied. This could affect the proper function of various safety systems such as airbag deployment sequence, seatbelts recognition status, speed limiter setting and others. These conditions could increase the risk of injury to the occupants in the event of a crash. Correction: Dealers will update the affected control units.
A failure of this component (airbag) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the front driver air bag module.
A failure of this component (airbag) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, oxidation on the ground pin connector for the rear tail lamps may cause a dimming or loss of one or more rear lamp functions (tail, brake, turn signal). Failure of any rear lamp function may result in the following road users being unaware of the driver's intentions, as well as reducing vehicle conspicuity during hours of darkness. Correction: Dealers will inspect and if necessary replace the rear tail lamps on affected vehicles.
A failure of this component (lights and instruments) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, the power steering system may fail due to the loss of power steering fluid. A fitting on the high-pressure power steering line at the connection to the pump may not have been sufficiently torqued during the production process. Over time this may result in the fitting backing-off which could cause a loss of power steering fluid. A loss of power steering could result in a vehicle crash. Correction: Dealers will inspect and, if necessary, tighten the connection fitting. The O-ring seal will be replaced as a precautionary measure in all cases where the connection fitting shows evidence of loosening.
A failure of this component (steering) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
Explore safety recall records by model year.