Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2019 Mercedes-Benz Glc Class in Canada.
On certain vehicles, moisture could enter the driver-side door lock microswitch and cause it to corrode. As a result, the microswitch may fail to automatically engage the parking brake and/or the auto park feature when the door is opened. If this happens, the vehicle could roll away. Note: This problem could also cause the radio and/or interior lights to remain on after exiting the vehicle.
A parked vehicle that rolls away could create the risk of an injury or a crash.
To reduce the safety risk, Mercedes-Benz recommends that you should always use the parking brake when you park. Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver-side door lock.
On certain vehicles, the plastic panel located between the windshield and the panoramic sunroof may not have been attached correctly during a prior service repair. Over time, the panel could loosen and separate from the vehicle. Note: This is an expansion of Transport Canada recall 2021-170.
A panel that detaches from a moving vehicle could create a road hazard for others and increase the risk of a crash.
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the front roof panel.
On certain vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly when there is a crash or when the SOS button is pressed.
If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the rearview camera software.
On certain vehicles, small particles could damage the seals between the fuel rail and fuel injectors. If this happens, there could be a fuel leak in the engine compartment.
A fuel leak can create the risk of a fire.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the fuel rail and fuel injectors.
On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
On certain vehicles, the plastic panel located between the windshield and the panoramic sunroof may not have been attached correctly during a prior service repair. Over time, the panel could loosen and separate from the vehicle.
A panel that detaches from a moving vehicle could create a road hazard for others and increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the front roof panel.
On certain vehicles equipped with the emergency calling (eCall) system, the communications module could be deactivated. As a result, the eCall may not work properly when there is a crash or when the SOS button is pressed.
If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the communication module and verify that it is properly activated.
On certain vehicles equipped with the emergency calling (eCall) system, the communications module may temporarily lose power during a crash. If this happens, the wrong vehicle location may be transmitted through the eCall system. This could cause emergency responders to be sent to the wrong location.
If the eCall system sends out the wrong location after a crash, there could be a delay in response from emergency services.
Mercedes-Benz will notify owners by mail and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the head unit software.
On certain vehicles, the power supply cable to the starter may have been attached incorrectly. As a result, the power cable could contact the starter housing. This can damage the cable, and could result in a short circuit.
A short circuit could cause the vehicle to stall and create the risk of a fire.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the cable connections to the starter and correct them, if necessary.
On certain vehicles, the software for the electronic stability control system (ESP) was not programmed correctly. As a result, the ESP system may not function as intended in certain driving situations.
A stability control system that does not work properly could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software for the ESP system.
On certain vehicles, the screws that attach the oil lines to the turbocharger may not have been properly tightened. If the screws are not properly tightened, oil could leak onto hot surfaces in the engine bay.
Engine oil that leaks onto a hot surface could cause a fire.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and repair the turbocharger oil feed and return line mounting, as necessary.
On certain vehicles, the airbag warning label(s) on the passenger side sun visor may be in an incorrect language.
Incorrect airbag warning labels could cause confusion. This could lead to an increased risk of injury in a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect, and if necessary, replace the sun visor and warning label(s).
On certain vehicles, there may be a problem with the front seat belt buckles. This could cause the seat belt warnings to turn on, even if the front seat belts are buckled. If the driver ignores these warnings, the PRE-SAFE and airbag systems may not function properly.
A seat belt pretensioner or airbag system that does not work properly in a crash could increase the risk of injury.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the front seat belt buckles and replace them if necessary.
On certain vehicles, the driver-front airbag module may not be properly attached. This could cause the airbag module to separate from its mount in a crash.
An airbag that separates from its mount may not function correctly and could create an increased risk of injury in a crash.
Owners will be notified by mail and instructed to take their vehicle to a dealer to inspect and replace the driver-front airbag module, as required.
On one vehicle, the engine crankshaft may have surface damage. Under high loads, the crankshaft may weaken and cause a sudden engine failure.
An engine failure could increase the risk of a crash.
The company will notify the owner by mail and instruct them to take their vehicle to a dealer to inspect the crankshaft. It will be replaced if necessary.
On certain vehicles equipped with an Audio 20 head unit and automatic child seat recognition, the status of the passenger airbag may not be displayed correctly. For example, the display may indicate that an airbag is turned off when it is not. This could create a situation where a child or small-statured occupant is inadvertently placed in front of an active airbag. This could increase the risk of injury in a crash. Correction: Dealers will update the audio head unit software.
A failure of this component (airbag) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
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