2020 Mercedes-Benz Sprinter Recall

On certain vehicles, the rear frame may be missing reinforcements. As a result, the frame could become damaged and cause a change vehicle stability. This problem could also cause the mounting points for the third-row seats to fail in a crash.

A change in vehicle stability could cause a loss of control and increase the risk of a crash. Additionally, a seat that moves or separates in a crash could increase the risk of injury.

Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, repair the longitudinal frame members.

On a small number of vehicles, the cargo partition wall may not be attached properly. As a result, the wall could move or detach in a crash and cause the cargo to move inside the vehicle.

Cargo that moves in a crash could create a risk of injury.

Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, secure the cargo partition wall with additional fasteners.

On certain vehicles, a software problem could cause the instrument cluster not to work. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, indicator lamps, and warning messages. In addition, the warning sounds may not work.

Warnings and malfunction tell-tale information that does not display could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the instrument cluster software.

In certain conditions, the connection between the between fuse and fuse mount for the blower motor could overheat.

A fuse and wiring that overheats could create the risk of a fire.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to replace and relocate the blower motor fuse and its wiring. To reduce the safety risk, Mercedes-Benz recommends that you should only operate the blower in manual mode, and not use either the highest or lowest temperature settings until the recall repairs have been completed.

In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park.

A parked vehicle that rolls away could create a risk of a crash or an injury.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the software of various control units.

On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.

A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the rearview camera software.

In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park.

A parked vehicle that rolls away could create a risk of a crash or an injury.

Mercedes-Benz will notify owners by mail. The corrective actions for this recall are under development. Once a recall repair is available, Mercedes-Benz will send you a second notice and advise you to take your vehicle to a dealer to update the electronic stability program (ESP) control unit.

On certain vehicles equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the airbag wires could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. This problem could also cause the side airbag to deploy suddenly without a crash. Note: If the wiring to the side airbag is damaged, the SRS light will stay on in the instrument cluster.

An airbag that does not work properly could increase the risk of injury in a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.

On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.

A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software.

On certain vehicles, the screws for the front door hinges may not have been tightened to factory specifications. As a result, the front door hinges may not perform as designed in a crash.

A door hinge that does not perform as designed could increase the risk of an injury after a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and tighten the screws for the front door hinges, as necessary.

On certain vehicles, the driver may not be able to dim the lights on the instrument panel to a low level. As a result, light from the instrument panel could cause glare while driving at night. Canadian regulations require that the instrument panel lights can be dimmed to a lower level.

Glare from bright instrument panel lights could reduce visibility and increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road. Note: This is an expansion of Mercedes-Benz Recall 4695079 (Transport Canada Recall No. 2020-517).

A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.

On certain vehicles, the brake caliper may leak brake fluid into the electric parking brake over time. As a result, air could enter the hydraulic brake system. If this happens, the driver may experience a change in brake pedal feel and travel. This can cause reduced brake performance. Note: This recall only affects certain vehicles equipped with an electric parking brake.

Reduced brake performance could cause extended stopping distances and increase the risk of a crash.

Mercedes-Benz will notify owners by mail. The corrective actions for this recall are under development.

On certain vehicles, the front and rear brake hoses may have been damaged during production. Over time, this could cause the hoses to leak brake fluid. If this happens, brake performance could be reduced and there could be a loss of stability when braking. Note: This problem could cause the brake pedal to 'feel soft' or cause the low brake fluid light to turn on. If you experience either of these symptoms, you should park your vehicle and contact your local Mercedes-Benz dealer.

Reduced brake performance can cause extended stopping distances and increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the brake hoses on the rear and front axles. They will be replaced, if necessary.

On certain vehicles, the front brake hoses may contact the fender liners. This could cause damage to the hoses that can result in a brake fluid leak. If this happens, brake performance could be reduced. Note: A brake fluid leak can cause the low brake fluid warning to turn on.

Reduced brake performance can cause extended stopping distances and increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the front brake hoses. If the hoses are damaged, they will be replaced. Additionally, the front fenders liners will be cut to prevent future damage.