Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
Enter a VIN to identify your vehicle and find Canadian recall notices that may apply to its make, model and year. Confirm VIN-specific eligibility and repair status with the manufacturer.
Switch to another New Flyer Xn40 model year.
Safety recall notices and repair campaigns registered for the 2014 New Flyer Xn40 in Canada.
On certain transit buses, the compliance label lists incorrect information for the compressed natural gas (CNG) system. This includes the total water volume, the system check date and the "do not fill after" date. Additionally, the labels may be missing information in French. As a result, the incorrect or missing information could cause confusion and lead you to fill the system beyond the stated capacity and/or fill date. Note: This recall only affects buses equipped with a compressed natural gas (CNG) engine.
A CNG system that is filled beyond its capacity and/or after the fill date could increase the risk of injury.
New Flyer will notify owners by email and provide them with new labels and instructions for how to install them.
On certain buses, the software for the Electric Transit Operator (ETO) control module which controls the rear passenger exit door may contain an error. This could result in a higher than required output torque from the ETO control module when the door is in a fully open position, which over time may result in a fracture of the rear door roller plate. If the roller plate fails there is a potential for the rear door to open inadvertently while the bus is in motion, which would increase the risk for injury to vehicle occupants, and/or result in damage to property. Correction: Dealers will reprogram the ETO control module, and replace both rear door roller plates with more robust versions.
A failure of this component (structure) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain buses, the software installed that controls the electronic door controller assemblies may be incorrect. The software programming in the controller may misinterpret door operational status from the vehicle multiplex system. If the driver were to initiate the doors open option as the bus accelerates from a stop, this could allow the passenger doors to reopen. If this were to occur while the vehicle is in motion, an occupant could fall from the vehicle and sustain injuries. Correction: Dealers will update the vehicle software.
A failure of this component (structure) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles equipped with Cummins Westport ISL-G engines, excessive engine crankcase pressure could cause the vent tube assembly elbow to detach from the breather. This could allow engine oil to come in contact with hot surfaces, increasing the risk of fire resulting in injury and/or damage to property. Correction: Dealers will install clamps at both ends of the elbow of the breather tube assembly and reprogram the Electronic Control Module (ECM) to improve diagnostic capabilities.
A failure of this component (engine) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
Explore safety recall records by model year.