Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2020 Subaru Ascent in Canada.
On certain vehicles, the compliance label lists an incorrect gross axle weight rating (GAWR). This could lead you to overload the vehicle, which could cause poor handling or a tire failure. Note: For the Forester model, this recall affects both gas and hybrid models. For the Crosstrek model, only the Crosstrek Hybrid model is affected.
Poor handling or a tire failure could cause a loss of control and increase the risk of a crash.
Subaru will mail a new compliance label to each owner. If you'd like help to install the label, you can contact a Subaru dealer to have it installed free of charge.
On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French.
These small errors do not affect vehicle safety.
This is not a recall. Subaru has corrected the compliance label for all new vehicles.
On certain vehicles, the bolt for the ground terminal on the auxiliary heater may not have been properly tightened. As a result, the ground terminal and nearby parts could overheat and melt.
Wiring that overheats and melts could create the risk of a fire.
Subaru will notify owners by mail and instruct you to take your vehicle to a dealership to replace the PTC (positive temperature coefficient) heater ground bolt. The ground wire and the connector holder will be replaced, if necessary. Subaru advises not remote start your vehicle using Subaru Starlink Connected Services (if equipped) or an aftermarket remote starter (if installed). Subaru also advises not leave the vehicle running while unattended, and that you should park it outdoors and away from other vehicles or structures until the recall repairs have been completed.
On certain vehicles, a software problem in the transmission control unit (TCU) may cause the drive chain to slip or break. If this happens while the vehicle is in motion, there could be a loss of power to the wheels.
A loss of power to the wheels could increase the risk of a crash.
Subaru will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the transmission chain guide and update the TCU. If necessary, the transmission assembly will be replaced.
On certain vehicles, the mounting holes for the tie rod ends were not manufactured correctly. As a result, the front tie rods may not fit properly. This could lead to damage during assembly and servicing. Over time, parts that do not fit correctly could separate and cause a loss of steering control.
A loss of steering control could create the risk of a crash.
Subaru will notify owners by mail and instruct you to take your car to a dealer to replace the left and right steering knuckles, tie rod ends, and related hardware.
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
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