Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2019 Western Star 5700 in Canada.
On certain trucks, the pass-through power stud (an electrical connection located on the bulkhead) may come into contact with the bulkhead. If this happens, there could be electrical arcing (sparks). Note: This recall replaces FL-766 (Transport Canada Recall 2018-190). If your truck was inspected as a part of that recall, but the pass-through power stud was not replaced, your truck requires this repair.
Electrical arcing could create the risk of a fire.
Daimler Trucks North America (DTNA) will notify owners by mail and instruct you to take your truck to a DTNA authorized service facility to replace the pass-through power stud.
On certain trucks, an undersized wire in the ground circuit harness could overheat and melt a connector. If this happens, the engine may stall and you may not be able to restart it.
A loss of engine power could increase the risk of a crash.
Daimler Trucks North America (DTNA) will notify owners by mail and instruct you to take your truck to an authorized DTNA Service Facility to replace the ground wire harness.
On certain trucks equipped with an Eaton automated manual transmission and electronic clutch actuator (ECA), a component within the clutch assembly could fail. If this happens, the broken clutch components could prevent the transmission from disengaging or shifting to neutral. This could result in unintended vehicle movement, even if the parking brake is applied. Note: This recall replaces FL-803 (Transport Canada recall 2018-714). Trucks that were repaired under that recall also require this repair.
Sudden and unexpected movement of the vehicle could create a risk of injury or a crash.
Daimler Trucks North America (DTNA) will notify owners by mail and instruct you to take your truck to a DTNA authorized service facility to replace the clutch and update the transmission software.
On certain trucks, an undersized wire in the ground circuit harness could overheat and melt a connector. If this happens, the engine may stall and you may not be able to restart it.
A loss of engine power could increase the risk of a crash.
Daimler Trucks North America (DTNA) will notify owners by mail and instruct you to take your truck to an authorized DTNA Service Facility to replace the ground wire harness.
On certain trucks equipped with air disc brakes, the brake caliper mounting bolts may not be properly tightened. This could cause the caliper bolts to loosen and result in reduced brake effectiveness.
Reduced brake effectiveness could cause an increase in stopping distance and create the risk of a crash.
The company will notify owners by mail and instruct them to take their truck to an authorized Daimler Trucks of North America Service Facility to inspect and replace the brake caliper bolts as necessary.
On certain trucks, the strut-rod for the sleeper cab vent windows may not be properly attached. This could cause the vent window to over rotate and detach from the vehicle.
A window that separates from a moving vehicle could create a hazard for other drivers and nearby people.
The company will notify owners by mail and instruct them to take their vehicle to a Daimler Trucks of North America authorized service facility to replace the vent windows.
On certain trucks, the baggage and/or sleeper side doors may not be properly attached to their hinges. This could cause the door(s) to detach while driving.
A baggage and/or sleeper side door that falls from the truck could create a road hazard for others and increase the risk of a crash.
Daimler Trucks North America (DTNA) will notify owners by mail and instruct you to take your vehicle to a DTNA authorized service facility to install two reinforcement clips on each baggage and sleeper door hinge.
On certain trucks equipped with air disc brakes, the brake caliper mounting bolts may not be properly tightened. This could cause the caliper bolts to loosen and result in reduced brake effectiveness.
Reduced brake effectiveness could cause an increase in stopping distance and create the risk of a crash.
The company will notify owners by mail and instruct them to take their truck to an authorized Daimler Trucks of North America Service Facility to inspect and replace the brake caliper bolts as necessary.
This recall was replaced by Transport Canada Recall No. 2020-488. On certain vehicles equipped with an Eaton automated manual transmission and electronic clutch actuator (ECA), an internal component within the clutch assembly may have been manufactured improperly and could fail. If this occurs, the broken clutch components could prevent the transmission from disengaging or shifting to neutral. This could result in unintended vehicle movement, even if the parking brake is applied, increasing the risk of a crash causing injury and/or damage to property. Correction: Daimler Trucks of North America Authorized Service Facilities will recalibrate the Transmission Control Module (TCM) and replace components as necessary.
A failure of this component (powertrain) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles equipped with air disc brakes, the brake caliper mounting bolts may be incorrectly torqued. This could result in the caliper bolts loosening, which could lead to the caliper detaching. Insufficiently torqued fasteners may not provide adequate clamping force between the brake caliper and brake anchor plate potentially resulting in reduced brake effectiveness, which would result in increased stopping distances, increasing the risk of a crash causing injury and/or damage to property. Correction: Daimler Trucks of North America Service Facilities will inspect the bolts, and repair as necessary.
A failure of this component (brakes) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain trucks, the steering wheel may not have been installed correctly and could possibly detach from the steering column. This could cause a loss of connection between the steering wheel and the front wheels, resulting in a loss of steering control and creating the risk of a crash causing injury and/or damage to property. Correction: Daimler Trucks North America Authorized Service Facilities will inspect the installation of the steering wheel and repair as necessary.
A failure of this component (steering) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
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