Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2021 Ford F-450 Super Duty in Canada.
On certain vehicles, the recall repairs completed by a Ford dealer during recall 24S78 (Transport Canada recall no. 2024-780) may not have been done correctly. As a result, a second repair is required. On certain vehicles, the high-pressure fuel pump could fail. If this happens, the engine may run rough and the check engine light may turn on. This could also cause a sudden loss of engine power while driving. Note: This recall only affects certain vehicles equipped with a 6.7 L diesel engine.
A sudden loss of engine power could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module software.
On certain trucks, a software problem could cause the rearview camera image not to display correctly. Note: This recall only affects vehicles equipped with a 360-degree camera system.
A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your truck to a dealership to update the image processing module (IPMB) software.
On certain vehicles, the low-pressure fuel pump could fail. If this happens, the engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving.
A sudden loss of engine power could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module software. For Super Duty models, the dealer will replace the fuel pump.
On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing.
A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the SYNC software.
On certain vehicles, the high-pressure fuel pump could fail. If this happens, the engine may run rough and the check engine light may turn on. This could also cause a sudden loss of engine power while driving. Note: This recall only affects certain vehicles equipped with a 6.7 L diesel engine.
A sudden loss of engine power could increase the risk of a crash.
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module software.
On certain vehicles, the owner's manual doesn't include instructions for how to remove or adjust the head restraint for the centre seating positions. Canadian regulations require this information be included in the owner's manual.
Missing instructions for how to remove or adjust head restraints could increase the risk of injury in a crash.
Ford will notify owners by mail and provide you with an owner's manual insert with instructions for how to remove and adjust the centre seat head restraints.
On certain trucks, the windshield wiper arms may not have been manufactured correctly. As a result, the wiper arms could slip and they may not wipe the windshield properly.
Windshield wipers that do not work properly could affect a driver's visibility. This could increase the risk of a crash.
Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the windshield wiper arms.
On certain trucks, there may be a defect in the cap for the secondary fuel filter located in the engine compartment. Over time, a pinhole could develop and cause fuel to leak from the top of the fuel filter. Note: This recall only affects trucks with a 6.7 L diesel engine.
A fuel leak can create the risk of a fire.
Ford will notify owners by mail and instruct you to take your truck to a dealer to replace the primary and secondary fuel filters.
On certain trucks, the front wheel hub extenders may not be properly tightened. As a result, the nuts could loosen and a wheel could separate from the vehicle. Note: For F-350 models, this recall only affects trucks equipped with dual rear wheels and four-wheel drive.
A wheel separation could cause a loss of control and increase the risk of a crash. A wheel that separates could also hit another person or vehicle.
Ford will contact owners and instruct you not to drive your truck. They will provide you with instructions for how to check if the front wheel hub extender nuts are properly tightened. Ford will also give you the option to contact a dealer and arrange to either have the vehicle inspected at your location or have it towed to the dealership. The dealer will ensure that the wheel hub extender nuts are properly tightened.
On certain trucks equipped with a fifth wheel trailer hitch, the left-hand mounting bracket for the hitch may be cracked. As a result, the fifth wheel assembly may become loose and could detach while towing a trailer. If this happens, the trailer could separate from the truck. Note: This recall only affects dual rear wheel trucks with a pickup box and a 6.7 L diesel engine.
A trailer that separates from the truck could create the risk of a crash.
Ford will notify owners by mail and instruct you to take your truck to a dealer to inspect the left-hand mounting bracket for the fifth wheel trailer hitch. It will be replaced, if necessary.
On certain trucks, the windshield may not be properly attached. As a result, the glass can become loose and could separate from the truck in a crash.
A windshield that detaches in a crash could create an increased risk of injury.
Ford will notify owners by mail and instruct you to take your truck to a dealer to remove and reinstall the windshield.
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