Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2015 Mercedes-Benz Sprinter in Canada.
On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road. Note: This is an expansion of Mercedes-Benz Recall 4695079 (Transport Canada Recall No. 2020-517).
A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.
On certain recreational vehicles (RVs) and camper van conversions, moisture could cause a rear wheel speed sensor to fail. If this happens, the Electronic Stability Program (ESP) control unit may not work properly. Note: A malfunction of the ESP control unit can cause the ESP or ABS warning lights to turn on, and a "workshop assistance" message could appear in the instrument cluster.
A stability control system that does not work properly could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the rear wheel speed sensors with an improved part.
On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road.
A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.
On certain cargo vans, an additional bench seat may have been installed incorrectly. In specific, the seat may not be properly attached and may not have protection from corrosion. Over time, this could cause the seat to loosen and detach. Note: This recall only affects vans that were sold by Mercedes-Benz Mississauga, and up-fitted by Total Autoglass.
A seat that is loose or detaches could increase the risk of injury in a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect your van. The vehicle will be repaired as necessary. Mercedes-Benz advises that these bench seats should not be used until an inspection is completed.
On certain motorhomes built on a Mercedes Sprinter cutaway or Mercedes chassis, the radio volume control module connected to the Mercedes chassis electrical system can cause improper operation of various electrical systems. This can result in an engine stall, and/or interference with the proper operation of the airbag system. Additionally, dash warning lights, exterior running lights can also be affected. Failure of these electrical systems will increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will remove the radio volume module and harness from the chassis electrical system.
A failure of this component (electrical) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles, a reinforcement plate and the protective bracket may not have been installed on the airbag control unit. This could cause the airbag control unit to become damaged in the event of a frontal impact. If this occurs, this could prevent the airbag system to work properly in the event of a secondary impact requiring the deployment of additional airbags which could increasing the risk of injury to the occupants. Correction: Dealers will install the reinforcement plate with the protective bracket.
A failure of this component (airbag) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
Certain 4x4 vehicles may fail to comply with requirements of CMVSS 301 - Fuel System Integrity. The vehicles were not fitted with a drive shaft catch strap at the time of assembly. In the event of a crash without the additional drive shaft catch strap, the fuel tank could become damaged, allowing a fuel leak to occur. Fuel leakage, in the presence of an ignition source, could result in a fire. Correction: Dealers will retrofit the additional drive shaft catch strap.
A failure of this component (powertrain) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
On certain vehicles equipped with four-cylinder diesel engines, the timing chain tensioner gasket could fail, causing an oil leak. If the vehicle is operated in this condition, this could cause engine failure, which would result in a loss of motive power. Oil leaking onto hot engine surfaces could also increase the risk of a fire. These issues could increase the risk of injury and/or damage to property. Correction: Dealers will replace the timing chain tensioner gasket.
A failure of this component (engine) may increase the risk of a crash or injury.
Authorized dealerships will inspect the vehicle and complete all necessary repairs free of charge (parts and labor).
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