2019 Mercedes-Benz Sprinter Recall

On certain vehicles, the rear frame may be missing reinforcements. As a result, the frame could become damaged and cause a change vehicle stability. This problem could also cause the mounting points for the third-row seats to fail in a crash.

A change in vehicle stability could cause a loss of control and increase the risk of a crash. Additionally, a seat that moves or separates in a crash could increase the risk of injury.

Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, repair the longitudinal frame members.

On certain vehicles, a software problem could cause the instrument cluster not to work. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, indicator lamps, and warning messages. In addition, the warning sounds may not work.

Warnings and malfunction tell-tale information that does not display could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the instrument cluster software.

In certain conditions, the connection between the between fuse and fuse mount for the blower motor could overheat.

A fuse and wiring that overheats could create the risk of a fire.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to replace and relocate the blower motor fuse and its wiring. To reduce the safety risk, Mercedes-Benz recommends that you should only operate the blower in manual mode, and not use either the highest or lowest temperature settings until the recall repairs have been completed.

In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park.

A parked vehicle that rolls away could create a risk of a crash or an injury.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the software of various control units.

On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.

A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the rearview camera software.

In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park.

A parked vehicle that rolls away could create a risk of a crash or an injury.

Mercedes-Benz will notify owners by mail. The corrective actions for this recall are under development. Once a recall repair is available, Mercedes-Benz will send you a second notice and advise you to take your vehicle to a dealer to update the electronic stability program (ESP) control unit.

On certain vehicles equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the airbag wires could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. This problem could also cause the side airbag to deploy suddenly without a crash. Note: If the wiring to the side airbag is damaged, the SRS light will stay on in the instrument cluster.

An airbag that does not work properly could increase the risk of injury in a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.

On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.

A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software.

On certain vehicles, the driver may not be able to dim the lights on the instrument panel to a low level. As a result, light from the instrument panel could cause glare while driving at night. Canadian regulations require that the instrument panel lights can be dimmed to a lower level.

Glare from bright instrument panel lights could reduce visibility and increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road. Note: This is an expansion of Mercedes-Benz Recall 4695079 (Transport Canada Recall No. 2020-517).

A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.

On certain vehicles, the bolt that attaches the brake pedal may slip out of its mount on one side. If this happens, the brake lights may stay on.

Brake lights that stay on could cause other road users not to recognize when the vehicle is braking. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your travel trailer to a dealer to install an additional retaining ring on the bearing bracket of the brake pedal.

On a small number of vehicles, a software problem could cause a delay in the appearance of the rearview camera image. Canadian regulations require the rearview image to display within 2 seconds of shifting the transmission into reverse gear.

A rearview camera that is slow to turn on could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

On certain vehicles, the brake caliper may leak brake fluid into the electric parking brake over time. As a result, air could enter the hydraulic brake system. If this happens, the driver may experience a change in brake pedal feel and travel. This can cause reduced brake performance. Note: This recall only affects certain vehicles equipped with an electric parking brake.

Reduced brake performance could cause extended stopping distances and increase the risk of a crash.

Mercedes-Benz will notify owners by mail. The corrective actions for this recall are under development.

On certain vehicles, the wiring harness for the telematics control unit could get stuck between the brake light switch and the brake pedal. If this happens, the brake lights could remain on. Additionally, the vehicle could be started and could be shifted into gear without the need to press the brake pedal. It is also possible that if a driver exits the vehicle through the cargo compartment, the transmission may not shift to Park automatically. This could result in unintended vehicle movement.

A vehicle that moves unexpectedly could create the risk of a crash. Brake lights that do not work properly could result in road users being confused of the driver's intentions, and increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to install an additional cable tie on the wiring harness for the telematics control unit.

On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road.

A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.

On certain vehicles, the clamps that connect the fuel hose to the solid fuel line may not have been properly installed. As a result, the connection may loosen over time and could leak fuel. If the hose detaches completely, fuel will spill and the engine may stall.

A fuel leak can create the risk of a fire. A sudden loss of engine power could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the fuel hose and its clamp connections. The dealer will tighten or replace the components, if required.

Certain vans were built without specific parts to improve handling and stability. Without these parts, the vans may not meet the vehicle stability requirements of Canadian regulations.

Poor vehicle handling and stability could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your van to a dealer to replace the stabilizer bar on the front axle, and replace the shock absorbers and install a stabilizer bar on the rear axle.

On certain vehicles equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the wiring harness could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. It could also cause the side airbag to deploy suddenly without a crash. Note: If the wiring to the side airbag is damaged, the SRS light will stay on in the instrument cluster.

An airbag that does not work properly could increase the risk of injury in a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.

On certain vehicles, the front brake hoses may contact the fender liners. This could cause damage to the hoses that can result in a brake fluid leak. If this happens, brake performance could be reduced. Note: A brake fluid leak can cause the low brake fluid warning to turn on.

Reduced brake performance can cause extended stopping distances and increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the front brake hoses. If the hoses are damaged, they will be replaced. Additionally, the front fenders liners will be cut to prevent future damage.

Certain vehicles were delivered with an operator's manual that has incorrect information about the automatic parking function (Auto-P). Specifically, the transmission does not automatically shift to Park when the driver unbuckles their seat belt or leaves their seat while the vehicle is stationary or moving at very low speed. If the driver relies on the Auto-P feature in these situations, the vehicle could keep moving or roll away.

Sudden and unexpected movement of the vehicle could create a risk of injury or a crash.

Mercedes-Benz will provide owners with a booklet that properly describes the Auto-P function.

On certain vehicles, the screws that attach the intermediate bearing for the steering shaft may not be properly tightened. Over time, the screws may loosen and cause a rattling noise or a change in steering feel. If a driver continues to operate the vehicle, the screws could detach completely and cause a loss of steering control.

A loss of steering could create the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the screws on the steering spindle intermediate bearing.

On certain vehicles, the roof may be missing welds where the roof bows attach to the B-pillar. This could affect the crash protection of the vehicle.

A vehicle with an improperly welded roof could create an increased risk of injury in a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to weld the missing seams.

On certain vehicles, the exhaust gas recirculation (EGR) pipe may not be completely sealed. This could cause hot exhaust gas to leak into the engine compartment. As a result, nearby components (like the oil separator) could be damaged.

An exhaust leak in the engine compartment could damage components and create the risk of a fire.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and repair the screw connections and flange seals on the EGR pipe.

On certain vehicles, the connection between the turbocharger and the diesel particulate filter could leak. This could cause hot exhaust to leak into the engine compartment. As a result, nearby parts (like the oil separator) could be damaged.

An exhaust leak in the engine compartment could damage other parts and create the risk of a fire.

Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the flange seals between the turbocharger and diesel particulate filter.

On certain diesel-powered vehicles, the fuel pump may not have been properly installed in the fuel tank. As a result, a fuel leak could occur.

A diesel fuel leak on the roadway could create a hazard for other road users by making the road slippery.

Mercedes-Benz will notify owners by mail and instruct them to take their vehicle to a dealer to inspect the lock on the fuel pump mount. If necessary, it will be locked correctly.

On certain vans, the upper hood latch may not be properly installed. Under some driving conditions, this could allow the hood to open suddenly while driving.

If the hood opens while driving, it could suddenly block a driver's view. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct them to take their van to a dealer to inspect, and if necessary, tighten the mounting screws for the upper hood latch. Any missing screws will be replaced.

On certain vehicles, if the light switch is turned quickly, the tail lights may dim or turn off completely.

Tail lights that are dimmed or not working could make the vehicle less visible to other drivers and increase the risk of a crash.

The company will notify owners by mail and instruct them to take their vehicle to a dealer to update the body controller software.

Certain vans were built with the wrong type of glass in one or both of the rear-side windows. Tempered glass was used in place of laminated glass. As a result, the vehicles may not meet the ejection mitigation requirements of the Canadian regulations.

Vans built with incorrect side window glass could create a risk of ejection and injury in a rollover or side-impact crash.

The company will notify owners by mail and instruct them to take their van to a dealer to replace the tempered window glass with laminated glass.

A software problem could make it impossible to turn off the high-beam headlights using the switch lever. This problem only affects certain vans with the high-beam assist option. Note: If this happens, the high-beams can be turned off by turning the headlight switch from the "automatic headlights" position to the "manual headlights" position, or by re-starting the van.

High-beam lights that stay on could cause glare and reduce visibility for oncoming traffic. This could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct you to take your van to a dealer to update the body controller software.

The headlight range adjustment sensor on certain vans equipped with LED high performance headlights may not have been installed or not have been calibrated correctly. This could cause the automatic headlights not to adjust properly.

Headlights that are not properly adjusted may not light the road well and could cause glare for oncoming drivers. Either of these situations could increase the risk of a crash.

Mercedes-Benz will notify owners by mail and instruct them to take their van to a dealer inspect and repair the automatic headlight sensor as necessary.