Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2019 Mercedes-Benz Sprinter 2500 in Canada.
On certain diesel-powered vehicles, the fuel pump may not have been properly installed in the fuel tank. As a result, a fuel leak could occur.
A diesel fuel leak on the roadway could create a hazard for other road users by making the road slippery.
Mercedes-Benz will notify owners by mail and instruct them to take their vehicle to a dealer to inspect the lock on the fuel pump mount. If necessary, it will be locked correctly.
On certain vans, the upper hood latch may not be properly installed. Under some driving conditions, this could allow the hood to open suddenly while driving.
If the hood opens while driving, it could suddenly block a driver's view. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct them to take their van to a dealer to inspect, and if necessary, tighten the mounting screws for the upper hood latch. Any missing screws will be replaced.
On certain vehicles, if the light switch is turned quickly, the tail lights may dim or turn off completely.
Tail lights that are dimmed or not working could make the vehicle less visible to other drivers and increase the risk of a crash.
The company will notify owners by mail and instruct them to take their vehicle to a dealer to update the body controller software.
Certain vans were built with the wrong type of glass in one or both of the rear-side windows. Tempered glass was used in place of laminated glass. As a result, the vehicles may not meet the ejection mitigation requirements of the Canadian regulations.
Vans built with incorrect side window glass could create a risk of ejection and injury in a rollover or side-impact crash.
The company will notify owners by mail and instruct them to take their van to a dealer to replace the tempered window glass with laminated glass.
A software problem could make it impossible to turn off the high-beam headlights using the switch lever. This problem only affects certain vans with the high-beam assist option. Note: If this happens, the high-beams can be turned off by turning the headlight switch from the "automatic headlights" position to the "manual headlights" position, or by re-starting the van.
High-beam lights that stay on could cause glare and reduce visibility for oncoming traffic. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your van to a dealer to update the body controller software.
The headlight range adjustment sensor on certain vans equipped with LED high performance headlights may not have been installed or not have been calibrated correctly. This could cause the automatic headlights not to adjust properly.
Headlights that are not properly adjusted may not light the road well and could cause glare for oncoming drivers. Either of these situations could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct them to take their van to a dealer inspect and repair the automatic headlight sensor as necessary.
On certain vehicles, the rear fog lamps may not turn on when they are switched on.
Rear fog lamps that do not turn on could decrease the vehicle’s visibility and increase the risk of a crash.
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software settings in the body controller.
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