Safety defect investigations, technical specifications, and manufacturer repair notices for Canadian owners.
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Safety recall notices and repair campaigns registered for the 2019 Mercedes-Benz S Class in Canada.
On certain vehicles, the driveshaft may not have been manufactured properly. Over time, the driveshaft could wear and the universal joint could break. If this happens, there could be a loss of power to the wheels.
A loss of power to the wheels could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the driveshaft.
On certain vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly when there is a crash or when the SOS button is pressed.
If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
On certain vehicles equipped with the emergency calling (eCall) system, the communications module may temporarily lose power during a crash. If this happens, the wrong vehicle location may be transmitted through the eCall system. This could cause emergency responders to be sent to the wrong location.
If the eCall system sends out the wrong location after a crash, there could be a delay in response from emergency services.
Mercedes-Benz will notify owners by mail and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the head unit software.
On certain S 560 and Maybach S 560 models, the plugs used to close oil ports on the engine could fail. If this happens, oil can leak from the engine. If the engine oil level drops, a red warning message would display in the instrument cluster. If a driver continues to operate the vehicle, the engine could run out of oil and fail.
An oil leak on the road surface could become a hazard for other road users. An engine that fails would result in a sudden loss of engine power. Both of these conditions could increase the risk of a crash.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the closure plugs. You should avoid sudden acceleration and driving the vehicle at high engine speeds until the recall repairs are completed. If you detect any of the warnings listed, you should contact a dealership to have your vehicle inspected.
On certain vehicles equipped with a 4.0 liter 8-cylinder gas engine, the oil feed line to the turbochargers could leak. As a result, oil could leak onto hot components in engine compartment.
Oil leaking onto a hot engine components could cause a fire.
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the oil feed line to the turbochargers.
The interior covers on the A-, B-, and C-pillars may not have been installed correctly. In a crash requiring the activation of the side curtain airbags, the pillar covers could detach. This could cause the curtain airbags not to open correctly. In addition, the pillar covers could be projected toward people in the vehicle.
In a crash where the side curtain airbags deploy, this could increase the risk of injury.
Mercedes-Benz will notify the owner by mail and instruct them to take their vehicle to a dealer to inspect the interior covers on the A-, B-, and C-pillars. The covers will be reinstalled correctly, if necessary.
On certain vehicles equipped with the Driver Assistance Package, a software problem may cause the Active Brake Assist feature not to work properly. This could affect the feature’s ability to help reduce or avoid a crash. While the system will still provide audible and visual warnings, the autonomous braking might not occur.
If the brake assist system does not function properly, there could be an increased risk of a crash.
Mercedes-Benz will notify owners by mail and instruct them to take their vehicle to a dealer to update the radar sensor control unit software.
Official Transport Canada safety campaigns, Canadian motor vehicle safety compliance standards and live VIN specifications.
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